Believe it or not, some practices continue to call patients to remind them of their appointments. If your practice is one of them, you might take the opportunity to time them on those expensive calls. You will be surprised to see how long they take from time of dialing to completion of the call. Automated solutions exist that eliminate the dialing and follow-up as well as “blast” calls, texts, and tweets. Progressive offices use automated solutions to contact their patients and in almost all cases, responses have been favorable.
